Compensation and Store Credit Policy 🌿💳

We are committed to your satisfaction and strive to ensure that your orders arrive in pristine condition. In the rare event of issues such as items arriving damaged, not as described, or receiving incorrect items, we are here to assist you. Please contact us promptly within 12 hours of delivery, providing photos & video evidence. Compensation will not be offered if the request is made after the 12-hour timeframe has elapsed. 

WHAT TO DO IF YOUR ORDER HAS AN ISSUE:

1. Please provide your order number and photos of the item and package. You must submit photos that clearly show the item's damage and/or the shipping box's damage if the item is damaged.
2. Your compensation will be processed promptly after your request has been received, reviewed, and approved. Within a certain amount of days, an automated credit will be applied to your credit card or the mode of payment you initially used. 

Any compensation given is for the cost of the item only, not for the carrier's delivery charges.

We deal with problems on a case-by-case basis.

Your satisfaction is our priority, and we appreciate your cooperation in providing timely evidence for a swift resolution. 🌱💖