Quality Assurance and Warranty Information 🌿🔒

While the majority of our orders are smoothly delivered, we acknowledge the challenges of packing and shipping live plants, leading to occasional unforeseen issues. To instill confidence in our service, we provide a 7-day warranty from the date of delivery to all our valued customers.

Warranty Details:

  • Duration: Our warranty extends for 7 days from the date of delivery.
  • Coverage: It includes a range of issues such as root rot, disease, broken stems, pest infestation, and more.

Compensation or Store Credit: In the rare event that your plants, meeting our quality standards, face issues after the initial 7 days, we uphold our commitment to your satisfaction. We offer compensation or store credit as a gesture of our dedication to providing a positive experience.

Your confidence in us is our priority, and we are here to address any concerns you may have. 🌱💚

IMPORTANT NOTE: Please contact us immediately within 8 hours after delivery with images accurately depicting the items' condition as proof.

Packages must be retrieved and opened within 8 hours of delivery to be eligible for compensation or store credit.

Covered by Quality Guarantee:

  • Root rot
  • Disease
  • Broken stems
  • Pest infestation (mealy bug, aphids, scale, etc.)
  • Numerous broken or missing leaves
  • Incorrect or missing plant or product

Not covered by the quality guarantee (partial credits pending evaluation and approval):

  • Damaged items or missing parts not due to our fault
  • Dried or wilted bottom leaves (naturally occurring in all plants; can be easily pulled off without damaging the plant)
  • Potting soil on leaves (easily washed off with the first watering)
  • A couple of broken, missing, or wilted leaves, as long as 75% or more healthy leaves remain intact
  • Minor color/shape differences from the photograph
  • Assorted products that differ from the product photograph
  • Package not received claims when proof of delivery is provided by the postal carrier
  • Packages arriving late due to shipping delays with the carrier
  • Packages forwarded to a different address than the designated shipping address
  • Any issues with the plants after 7 days of delivery

Your satisfaction is our priority, and we appreciate your cooperation in providing timely evidence for a swift resolution. 🌱💖