Store Policy

📦Shipping Policy📦

We're shipping on Mondays to Thursday. We ship all over the United States except Alaska. At this time, we do not ship international. 

Our order processing and fulfillment time is usually between 1 to 3 business days.

If your local temperature is under 0°C (32 °F). Please do not buy it for now, since the plants might freeze during shipping. 

If needed in the colder months, customers MUST purchase their own heat packs from our store. 

When damage happens as a result of cold weather, especially when a heat pack is not purchased, we will not be held liable. We suggest our customers verify the weather forecast before placing an order.

Shipping rates are based on USPS Mailing pricing.

💡Please check your shipping address again carefully before submitting your order to avoid delays and additional shipping charges.

NOT responsible for Carrier delay, lost, damages and extreme weather conditions. 

We are an established seller. We will pack all of our plants bare roots with the best way we can to minimize the shipping damages and stresses. 

Quality Assurance and Warranty Information 🌿🔒

While the majority of our orders are smoothly delivered, we acknowledge the challenges of packing and shipping live plants, leading to occasional unforeseen issues. To instill confidence in our service, we provide a 7-day warranty from the date of delivery to all our valued customers.

Warranty Details:

  • Duration: Our warranty extends for 7 days from the date of delivery.
  • Coverage: It includes a range of issues such as root rot, disease, broken stems, pest infestation, and more.
  • Compensation or Store Credit:

In the rare event that your plants, meeting our quality standards, face issues after the initial 7 days, we uphold our commitment to your satisfaction. We offer compensation or store credit as a gesture of our dedication to providing a positive experience.

Your confidence in us is our priority, and we are here to address any concerns you may have. 🌱💚

  • IMPORTANT NOTE:

Please contact us immediately within 8 hours after delivery with images accurately depicting the items' condition as proof.

Packages must be retrieved and opened within 8 hours of delivery to be eligible for compensation or store credit.

Covered by Quality Guarantee:

  • Root rot
  • Disease
  • Broken stems
  • Pest infestation (mealy bug, aphids, scale, etc.)
  • Numerous broken or missing leaves
  • Incorrect or missing plant or product

Not covered by the quality guarantee (partial credits pending evaluation and approval):

  • Damaged items or missing parts not due to our fault
  • Dried or wilted bottom leaves (naturally occurring in all plants; can be easily pulled off without damaging the plant)
  • Potting soil on leaves (easily washed off with the first watering)
  • A couple of broken, missing, or wilted leaves, as long as 75% or more healthy leaves remain intact
  • Minor color/shape differences from the photograph
  • Assorted products that differ from the product photograph
  • Package not received claims when proof of delivery is provided by the postal carrier
  • Packages arriving late due to shipping delays with the carrier
  • Packages forwarded to a different address than the designated shipping address
  • Any issues with the plants after 7 days of delivery

Cancellation/ Returns / Replacement Policy

All SALES are Final. NO REFUND, NO RETURN, NO EXCHANGE, but if you have any questions or concerns about your order, please contact us with video & photos within 12 hours of delivery.

Cancellations - please contact us within 3 hours after placing your order.

We deal with problems on a case-by-case basis.

Compensation and Store Credit Policy 🌿💳

We are committed to your satisfaction and strive to ensure that your orders arrive in pristine condition. In the rare event of issues such as items arriving damaged, not as described, or receiving incorrect items, we are here to assist you.Compensation will not be offered if the request is made after the 12-hour timeframe has elapsed.

WHAT TO DO IF YOUR ORDER HAS AN ISSUE:

  1. Please provide your order number and photos of the item and package. You must submit photos that clearly show the item's damage and/or the shipping box's damage if the item is damaged.
  2. Your compensation will be processed promptly after your request has been received, reviewed, and approved. Within a certain amount of days, an automated credit will be applied to your credit card or the mode of payment you initially used. 

Any compensation given is for the cost of the item only, NOT for the carrier's delivery charges.

Your satisfaction is our priority, and we appreciate your cooperation in providing timely evidence for a swift resolution. 🌱💖